Lost or Stolen Cards

If your card has been lost or stolen, immediate action is required

What to Do

Step 1: Report It Immediately

Call our 24/7 customer service line to report your lost or stolen card:

1-800-XXX-XXXX

International: +1-XXX-XXX-XXXX

Step 2: Monitor Your Accounts

Review your recent transactions online or through our mobile app for any unauthorized activity.

Step 3: Request a Replacement

We can expedite a replacement card to you, typically arriving within 3-5 business days.

Protecting Yourself

Fraud Protection

Our $0 Liability Protection means you won't be held responsible for unauthorized transactions when reported promptly.

Prevention Tips

Never share your PIN with anyone
Regularly check your account activity
Set up transaction alerts
Use secure ATMs in well-lit areas
Keep your contact information current

Mobile Banking Security

If your phone is lost or stolen with mobile banking access:

Remotely wipe your device if possible
Change your online banking password
Contact us to disable mobile access

Frequently Asked Questions

How quickly is my card deactivated when I report it?

Your card is deactivated immediately when you report it lost or stolen, preventing any further transactions.

Will I get a new card number?

For stolen cards, we typically issue a new card with a different number for security. For lost cards, you may have the option to keep your current number.

Is there a fee for replacement cards?

Standard replacement cards are free. Expedited shipping may incur a fee.